Refund policy

Return & Refund Policy

Due to the personal-care nature of our products, all sales are final. We do not accept returns or exchanges.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the product and packaging so we can review your request.

If your claim is approved, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Order Issues
Please inspect your order upon delivery. Issues reported more than 7 days after delivery may not be eligible for replacement or refund.

Final Sale
All skincare, personal-care, sale, and promotional items are final sale. We do not offer refunds or exchanges for change of mind, product preference, skin sensitivity, or products that do not produce a customer’s desired results.

Approved refunds, when applicable, will be issued to the original payment method. Processing times may vary depending on your bank or credit card provider.

For questions or concerns regarding an order, please contact Skin Shoppe at support@shopskinshoppe.com.